Shapzo

Refund and Cancellation Policy

Version 1.0.0 · Effective 11 October 2026

This policy covers the subscription fees and usage top-ups a business pays Shapzo for the Shapzo platform. It does not cover refunds a business issues to its own customers through the product; those are between the business and its customer and are handled in the business's own billing screens.

1. The trial

Every approved business starts on a 14-day Growth trial. No card is taken and nothing is charged. If you do not choose a plan before the trial ends, the workspace becomes read-only; nothing is deleted and nothing is owed, and choosing a plan reopens it.

2. What you pay for

  • Plans are priced per outlet, in Indian rupees, monthly or yearly, as shown on the pricing page. Fees are exclusive of GST, which is charged in addition where applicable.
  • Payments are collected by Razorpay. Monthly plans are collected automatically on the renewal date by UPI Autopay or a card mandate. Yearly plans are paid once for the year.
  • SMS, WhatsApp and AI use beyond what your plan includes is paid from a prepaid balance that you top up when you choose.

3. Refunds

Subscription fees and top-ups are not refundable once paid. When you pay for a period, that period runs to its end with everything working, whether or not you use it.

We refund in full a charge that should not have been taken:

  • a duplicate charge for the same period, or
  • a renewal collected after your cancellation was recorded.

Refunds go back to the payment method the charge came from. Razorpay normally completes them within 5 to 7 working days; your bank may take a few more days to show it. Write to [email protected] with the invoice number and we will confirm the refund in writing.

An unused prepaid balance is not paid out. It stays on the account and is spent as you use messages and AI.

4. Cancellation

  • You can cancel at any time from Settings → Subscription in the portal. No notice period applies.
  • Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, and no further charge is taken.
  • No part of the current period is refunded on cancellation.
  • After the period ends, the workspace becomes read-only. Your data stays available for export as described in the Terms of Service, and is then deleted or anonymised under the Privacy Notice.

5. Changing plans

  • Moving to a higher plan takes effect straight away, and you pay only the difference for the rest of the current period.
  • Moving to a lower plan takes effect at the end of the period you have already paid for. The difference is not refunded.

6. Failed payments

If a renewal payment fails, you have seven days to fix it with everything working as usual. After that the workspace goes read-only until a payment lands. Your data stays, and nothing is sent to your customers on your behalf while it is read-only.

7. Questions

Billing questions and refund requests go to [email protected]. Our support hours are on the contact page.