Support
Help with your account, billing, invoices, refunds or anything that is not working.
[email protected]Contact
Talk to a person.
Write to us and a person replies. Support hours are Monday to Saturday, 10:00 to 19:00 IST; messages outside those hours are answered on the next working day.
Sales and partnerships
Questions before you sign up, demos, multi-outlet pricing and Enterprise.
[email protected]
Before you write
Help centre
Step-by-step guides for every screen in the portal and the app.
In the product
Signed-in users can reach support from the Help button in the portal, with the account already identified.
Privacy requests
Access, correction and deletion requests, and the grievance route, are set out in the Privacy Notice.
Refunds and cancellation
What is refundable, how to cancel, and how long a refund takes.
Support hours: Monday to Saturday, 10:00 to 19:00 IST. Shapzo is operated from India; we do not publish a phone number or a postal address, and email is the fastest way to reach us.