Notification events
The events that can notify you, their default channels, and the alerts that always go to the bell.
Configurable events
These appear as rows under Settings, Notifications, Events & channels, where the business decides the channels and the digest; each person then narrows them under their own Notification preferences.
| Event | Fires when | Default channels |
|---|---|---|
| Appointment Booked | A booking is created | In-app, email, push |
| Appointment Cancelled | A booking is cancelled | In-app, email, push |
| Import Completed | A customer, service or product import finishes | In-app, email |
| Membership Renewal Reminder | A membership is about to expire | In-app, email |
| Membership Expired | A membership has expired | In-app, email |
SMS and WhatsApp become available for an event once the provider is connected for your business.
Digest
For email only: Send each, Hourly summary or Daily summary. In-app and push are always immediate.
Always-on alerts
Some notices are not switchable, because they are about the account itself:
- Unacknowledged alert escalated: an alert that needs acknowledgement was ignored for too long and has been raised to the owner.
- Support access to your account has ended: a Shapzo support administrator who accessed your workspace with your permission has signed out of it.
- Notification queue backlog: a delivery problem on the platform side, shown to owners.
Customer-facing messages, such as appointment reminders and gift card emails, are separate from these and are set under Settings, Scheduling and Settings, Gift Cards.
Related articles
- Notifications and the bell · Around the portal
- Notification preferences · Your account
- Gift card, dashboard default and notification settings · Settings