Status glossary
Every status badge in the portal, grouped by where it appears, with what it means and what moves it on.
Appointments
| Status | Meaning |
|---|---|
| Booked | Created; the customer has not yet confirmed |
| Confirmed | Confirmed by the customer or by Auto-confirm appointments |
| In Progress | The customer is in the chair |
| Completed | Done; billed or marked complete without billing |
| Cancelled | Cancelled with a reason |
| No Show | The customer did not arrive |
Custom statuses added under Settings, Scheduling, Appointment statuses sit between Confirmed and Completed.
Invoices
| Status | Meaning |
|---|---|
| Paid | Fully settled |
| Partial | Some paid, a balance recorded as Due |
| Pending | Nothing paid yet |
| Refunded | Fully or partly refunded |
| Void | Cancelled before any payment; keeps its number |
Memberships
Active, Frozen (paused; the expiry extends by the frozen days on unfreeze), Expired, Cancelled, Payment Pending (an auto-renewal awaiting payment).
Gift vouchers
Active, Partial (some balance used), Redeemed (nothing left), Expired, Cancelled.
Purchase orders
Draft, Ordered, Partially Received, Received, Cancelled. Stock lines show In Stock, Low Stock or Out of Stock.
Team
Active User, Invitation Pending, No Access, Archived. Leave requests: Pending, Approved, Rejected. Salary advances: Pending, Approved, Recovered, Rejected, Cancelled.
Pay runs
Draft, Awaiting approval, Approved, Paid, Cancelled. See How a pay run works.
Expenses
Unpaid and Paid, with Was due {{date}} once a due date has passed.
Business account
Under review, Application Rejected, Account Deactivated; see What happens after you apply.
Related articles
- Open an appointment and change its status · Calendar
- How a pay run works · Pay runs
- Freeze, unfreeze, top up, renew, cancel · Memberships